Refund policy

We love our products and we want you to love them too – but we understand that sometimes things don’t work out. Please review our Returns & Refunds policy below, which applies to purchases made in the USA, UK, and EU.

For All Regions (USA, UK, EU)

• We accept returns of unopened, unused products in their original packaging within 14 days of delivery.
  
• To be eligible for a return, the product must be sealed, in resalable condition, and accompanied by proof of purchase.
  
• For hygiene reasons, we cannot accept returns or offer refunds on opened or unsealed products unless the item is faulty or damaged.

UK & EU Customers

• Under EU/UK Consumer Protection Regulations, you have the right to cancel and return your order within 14 days of receipt for a full refund (excluding shipping), provided the items are sealed and unused.
• If your item is faulty, damaged, or incorrect, we will cover the return postage costs.
• For non-faulty returns, postage costs are the customer’s responsibility.

USA Customers

• For returns of non-faulty products, the return shipping cost is the responsibility of the customer.
• If your product arrives damaged or defective, please contact us within 7 days of delivery and we will arrange a replacement or refund.

How to Request a Return

To request a return or refund, please email us at help@31st-state.com with your order number, reason for return, and photos if applicable (e.g., damaged item). We’ll provide return instructions and next steps.

Additional Notes

• Refunds will be issued to the original payment method once we receive and inspect the returned item(s).
• We reserve the right to deny refunds if returned items do not meet the return conditions.