Terms of service
Effective Date: June 30 2025
1. About Us
This website is operated by Recentia Ltd, trading as 31st State. These Terms of Service ("Terms") govern your access to and use of our website, mobile services, and online store, regardless of where you are located.
Website: www.31st-state.com
Company: Recentia Ltd, 21 Elthiron Road, London SW6 4BN
Company Registration No: 09385513 (England and Wales)
2. Use of Our Site
We grant you a limited, non-exclusive, non-transferable right to access and use the site for personal, non-commercial purposes. We may update or withdraw any aspect of the site at any time without notice. We are not liable for any site unavailability.
You are responsible for safeguarding any login credentials. We may disable access at our discretion if these Terms are violated. You may not interfere with or misuse the site, including attempting unauthorized access.
3. Intellectual Property
All content on this site is owned or licensed by us and protected by intellectual property laws globally. You may view or print one copy for personal use only. You must not use, reproduce, distribute, or exploit any content for commercial purposes without permission.
4. User Content
Any content submitted by you (e.g., reviews or comments) is non-confidential. By submitting it, you grant us a global, royalty-free license to use it. You confirm your content complies with applicable laws and you indemnify us against any claims.
5. Product Orders
All purchases are subject to availability, pricing accuracy, and acceptance. Prices are shown in your local currency where applicable and may include VAT or sales tax. Shipping and import duties may apply based on your location.
We reserve the right to cancel or refuse any order for any reason.
6. Returns & Refunds
Due to hygiene standards, we cannot accept returns of opened or unsealed items unless faulty. Unopened, unused products may be returned within 14 days of delivery for a refund.
Customers in the United States may have additional rights depending on state law. Please review our Return Policy for more details.
7. Limitation of Liability
Products are for cosmetic use only. They are not intended to diagnose, treat, cure, or prevent any medical condition. You are responsible for reading usage instructions and verifying product suitability.
To the fullest extent permitted by applicable law, we are not liable for indirect or consequential losses, including lost revenue, data, or business. Our total liability is limited to the price paid for the product.
This does not exclude liability where it is unlawful to do so, including for death or personal injury caused by negligence.
8. Privacy & Data
We process your personal data in accordance with our Privacy Policy and Cookie Policy, which comply with the UK GDPR, EU GDPR, and applicable US privacy laws such as the CCPA.
By using our services, you consent to these policies.
9. Third-Party Services
Our store is hosted on Shopify Inc., which provides the online ecommerce platform. We are not responsible for any third-party content, services, or privacy practices.
10. Mobile Messaging
If you opt in to our SMS services, you agree to our Mobile Terms of Service. Standard carrier rates may apply. You can opt out at any time by replying STOP or following unsubscribe links.
11. Acceptable Use
You must not misuse our website by introducing malware or attempting unauthorized access. Violations may be reported to relevant authorities in your jurisdiction.
12. Linking to Our Site
You may link to our homepage fairly and legally. Framing our site or implying endorsement without permission is not allowed. We may withdraw linking permission at any time.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales, unless required otherwise by your local jurisdiction. Consumers in the EU or US may bring claims in their local courts as required by applicable law.
Nothing in these Terms affects your statutory rights.
14. Updates to These Terms
We may update these Terms from time to time. Changes will be posted on this page and, if significant, notified to you via email or on-site messaging.
15. Contact Us
If you have any questions about these Terms, contact us at: help@31st-state.com
