Where does 31st State ship?
We currently ship within the U.S., United Kingdom and select international destinations. See our Shipping Policy for full details.
How long does shipping take?
Most orders ship within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.
Can I track my order?
Yes! As soon as your order ships, you’ll get a confirmation email with a tracking link.
Can I change my shipping or billing address after I place an order?
If your order hasn’t shipped yet, reach out to us ASAP at help@31ststate.com, and we’ll do our best to help.
Can I cancel or change my order after it’s placed?
We move fast! But if your order hasn’t shipped, contact us right away and we’ll do our best to make changes.
My package is missing or arrived damaged—what should I do?
We’ve got you. Email us at help@31ststate.com with your order number, and we’ll make it right.
Do you offer expedited shipping?
No, expedited options are not available at this time.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
Do I need a subscription to buy 31st State?
Nope. You can buy once or subscribe and save—it’s totally up to you.
How do I cancel my Subscribe & Save subscription?
Log into your account and manage your subscription any time. Need help? Contact us at help@31ststate.com.
What’s your return policy?
We love our products, and we hope you do too! But if you're just not into it, let us know within 14 days of delivery and we’ll sort a refund or exchange. Just make sure products are sealed, unused, and in their original packaging.
Heads up: we can’t accept returns on opened or unsealed items due to hygiene regs (especially in the EU).
Got questions? Email us at help@31st-state.com or check out our full return policy.
Can I return products purchased from other retailers?
We can only accept returns for products purchased directly from 31st-state.com.
Are 31st State products non-toxic and vegan?
Yes! All of our personal care products are powered by nature — vegan, cruelty-free, and made without parabens, sulfates, or harsh chemicals. We follow the European Union’s strict cosmetic standards, which are among the highest in the world for safety and ingredient transparency.
Are your products safe for teens and tweens?
Absolutely. 31st State was specifically developed for younger skin in mind—simple, effective, and gentle enough for daily use – our entire product range is safe and great for the whole family!
Do your products contain any fragrances or dyes?
Our products are formulated without synthetic dyes and with only skin-safe, non-irritating fragrances (or none at all, depending on the product).
How long does it take to see results?
Consistency is key! With an AM/PM routine, you may start to notice improvements in a few days, but clear, healthy skin usually takes 2–4 weeks of consistent use.
How long does one bottle last?
Most products last 30–45 days depending on usage.
Where are your products made?
Our formulas are developed and made in the UK and the U.S. with globally sourced ingredients.
Are 31st State products safe to use on the whole body?
Yes! While many are designed for the face, our body wash, spot patches, and clearing pads are great for back, chest, and shoulders too.
Can girls use 31st State?
Yes. While we design with guys in mind, our formulas are clean, effective, and safe for everyone.
Can I use your products if I’m pregnant or nursing?
Always consult your doctor, but our formulas are made with safe, gentle ingredients.
Is your packaging recyclable?
Yes! We use recyclable materials whenever possible. Check each package for details.
How do I help my teen start a skincare routine?
Start simple—cleanse daily, moisturize, and treat spots as needed. We’ve made it easy with our Skincare Essentials Kit - with the perfect starter set. Check out our Parent Guide to Teen Skincare.
What’s the best age to start using skincare?
Every kid is different, but around 9–12 is a great time to start building healthy habits.
Are your products dermatologist-tested?
Yes, our products are tested and approved by dermatologists to ensure they’re safe and effective for young skin.
How does Subscribe & Save work?
Choose Subscribe & Save on any product page, select how often you want it delivered (monthly or every 3 months), add it to your cart and check out. You’ll automatically save 10% on every subscription order for as long as your subscription is active.
How do I log on to my account?
Scroll to the footer on our website and click on Manage Your Subscription (under Support) to go directly to your account dashboard. If you need any help along the way, reach out to us anytime at help@31st-state.com
Can I change, skip, pause, or cancel my subscription?
Yes, anytime. You can log into your account to change delivery dates, adjust the frequency, skip a shipment, pause, or cancel with just a few clicks. No phone calls or long emails required.
Will I be notified before my next order ships?
Absolutely. We’ll send you a heads-up email before each shipment so you can double-check timing, skip, or make any changes before you’re charged. No surprise boxes on the doorstep.
Is the 10% discount really on every order?
Yes. As long as your subscription is active, every subscription shipment for that product is discounted by 10%. No promo codes to remember and no expiration date on the savings.
Can I use Subscribe & Save as a gift?
You can. Just enter the recipient’s shipping address at checkout. It’s an easy, ongoing gift that actually gets used—perfect for birthdays, holidays, or a “thinking of you” confidence boost.
What if my child’s needs change?
You’re not locked into one routine. You can add products, update quantities, or adjust how often shipments arrive so the subscription grows with him—through new sports seasons, new schools, and new schedules.
Do subscribers get early access or special perks?
Yes. Subscribers are first to know about new products, and we often reserve VIP perks, special offers, and occasional surprises just for them.
Still Have Questions?
Contact Us
Email us at help@31st-state.com or DM us on Instagram @31ststate.
Press or Media Inquiry?
Email help@31st-state.com.
Want to collaborate or become an ambassador?
We’d love to hear from you. Drop us a line at social@31st-state.com.
