Once you have placed an order, unfortunately we are not able to add any other products to it; you have to place a separate order. These orders might also be shipped separately.
We are unable to cancel individual items from your orders, we might be able to cancel your order if you contact us by phone on +44 20 3291 3134. Please note that we aim to ship on the same day orders placed before 1pm BST. Once it is shipped we can’t cancel the order.
Once you have received the dispatch confirmation email, please allow the recommended delivery time stated at check out.
For Royal Mail delivery contact your local delivery/post office to see if they’re holding anything for you.
If you have tracked your shipping, please refer to the provider we have mentioned in the shipping confirmation email.
If you are still unable to locate your order, please contact us on firstname.lastname@example.org with your order number.
We aim to make sure you receive your order in perfect condition, but if your order arrives damaged, please email photographs as soon as possible – including details of any signs that the outer parcel has been tampered with. Please send the images to email@example.com mentioning the order number, so we can organize to send out a replacement if necessary.
Please keep the product and packaging until the issue has been resolved.
If your shipment has missing products, please contact us immediately on firstname.lastname@example.org with a picture of the parcel. We will verify with the warehouse and arrange dispatch of the relevant product as quickly as possible.
We aim to get your order right every time.
In the event of a mix-up please contact us and send us a picture of what you have received to email@example.com . We will arrange to send your product back and receive your correct order. We will ask you to pay for the return of the product and we will refund you. Please keep any proof of postage so we can be sure we are refunding you the right amount once we receive the wrong product back.
We recommend that you check your spam folder, otherwise you can always check a summary of your order under Your Account. If you have more concerns you can contact us firstname.lastname@example.org.
Some of the products on our website do sell out quickly, however, we regularly restock our website so we recommend checking back regularly.
Unfortunately your product was out of stock at the moment your order was fulfilled. We will cancel the product from the order and you will be not charge for it. We regularly restock the site so we hope you will be able to purchase it at another time.
We recommend checking that you have qualified for the promotional code that you are using by checking that the correct products are included or that you have reached the amount necessary to qualify for a discount.
Please note that shipping costs are not included in any spend requirement for a promotion and that you can’t use more than one promotional code per order.
We accept all major credit cards: Visa, Mastercard and American Express. If you are using a credit card belonging to someone else, please remember to ask permission. In addition you can pay by Paypal, Apple Pay and Google Pay.
We are using Stripe payment provider and your payment details are not stored on our site. Our site is Tokenized. Tokenization is the process Stripe uses to collect sensitive card or bank account details, or personally identifiable information (PII), directly from the customers in a secure manner. This ensures that no sensitive card data touches our server and allows us to operate in a PCI compliant way.
We would recommend checking that you have entered your card details correctly or that the card is not expired. Please also make sure that the billing address on the card matches the billing address you entered. Otherwise we would suggest contacting the bank that issued your card.
When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we despatch your order.
If we do not despatch your order, we do not charge you and the money is automatically put back onto your available balance by your bank. This usually takes around 3-5 working days but the exact timeframe does depend on your card issuer and your bank.
If you are still concerned, please reach out to us on email@example.com.
Currently we are only able to accept payments made in UK sterling. If you are using a card in a different currency you will be subject to the charges and exchange rate of your card provider.
Some countries might charge Import Duty or local VAT on your purchase. Unfortunately, we have no control over these charges or the costs applicable as these vary from country to country. We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.
We reserve the right to recover our costs of delivery and returns for orders rejected due to customs charges.
We aim to ship on the same day orders placed before 1pm BST. However in the run up to really busy periods like Christmas please expect some reasonable delays on some orders due to the high volumes.
From time to time 31st State will offer free shipment for specific products, to specific locations, above a certain value order, or as part of a promotion. This will be at the sole discretion of 31st State.
Express by Royal Mail, tracked £6.50 next day delivery
Standard by Royal Mail, untracked £3.95 2 to 3 days delivery
Next day Royal Mail delivery is only available to Mainland UK for orders placed prior to the specified cut off time.
If you live in areas of the United Kingdom such as the Highlands, Northern Ireland or the Channel Islands please expect the usual delays.
Standard by Royal Mail, untracked £9.95 3 to 5 days delivery.
Standard by Royal Mail, untracked £14.50 5 to 7 days delivery.
Couriers will attempts to deliver twice and leave a card.
Please note that we are currently unable to ship to China and Russia.
Orders delivered outside the EU will not be subject to VAT. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which 31st State cannot accept liability nor can advise on.
All estimated delivery times could be affected should your parcel be very heavy or if delayed by Customs entry procedures.
We are sorry to hear that you are dissatisfied with your purchase.
Please note that due to EU Hygiene Regulations we can NOT offer a refund, replacement or exchange for products that have been opened or are unsealed.
We will be happy to refund or replace all the products returned to us within 14 days from your receipt. Products need to be sealed, unused and with the original packaging. We regret that we cannot reimburse postage costs, for items returned from outside the UK.
Please contact us on firstname.lastname@example.org if you have questions about your return.
Please return your purchase with the original packaging and delivery note to
Unit 1 Manor House
Unfortunately we are currently unable to reimburse the return postage unless we have sent you the wrong product or the product is defective. Please note that any import duty and local taxes that you may have had to pay will not be refunded.
Processing your return can take up to 7 days. We aim to reimburse you as quickly as possible via your original method of payment. Please note that some banks may take slightly longer to process your refund.
For more information please read our Refund Policy in the Terms & Conditions
PROMOTIONS & DISCOUNTS
Promotional offers are valid when used online at www.31st-state.com. Offers may require the use of specific codes to be entered during the checkout process and in the format in which it was received. Codes are valid for a set length of time. Promotions cannot be used in conjunction with other offers. Offers may be limited to one use per customer.
Shipping costs are excluded from spent requirement for promotions and discounts.
By participating in the Promotion, you agree to be bound by the Terms and Conditions and by our decisions, which are final in all matters relating to these Terms and Conditions, the Promotion, the draw and/or the results and no correspondence or discussion shall be entered into.
To the extent permitted by law we accept no responsibility for lost, late, misdirected, undeliverable or incomplete entries, whether due to system errors or failures, faulty transmissions or other telecommunications malfunctions, entries not received resulting from any hardware or software failures of any kind, lost or unavailable network connections, failed, incomplete or garbled computer or telephone transmissions, typographical or system errors and failures, faulty transmissions, technical malfunctions, or otherwise.
Personal information collected from entrants will be used by us solely in connection with the Promotion and will not be disclosed to any third party except for the purpose of operating the Promotion and fulfilling the prize where applicable.
TERMS & CONDITIONS
www.31st-state.com is a site operated by Recentia (“we”, “us”, “our”). We are registered in England and Wales under limited liability partnership number 9385513 and have our registered office at 21 Elthiron Road, London SW6 4BN.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
When using our site, you must comply with the provisions of our acceptable use policy.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The information available on or through our site, and the Services supplied via or in connection with our site, (including the editorial material), is intended as information only and does not constitute advice or medical advice. Products are for cosmetic purposes only and have not been approved by any medical or pharmaceutical licensing body. It is your responsibility to determine that the Products are suitable for you and it is not our responsibility to do so.
The Site or documents sent with a Product, or the packaging or labelling of a Product may contain instructions for use, warnings, contra-indications and other notices. You must read and follow these notices carefully and ensure others who use the Products do so. Subject to the important liability statement, we will not be legally responsible to you if any of these are not observed.
Our liability to you in connection with any Product purchased through the Website is strictly limited to the purchase price of that Product.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
Contracts for the supply of products formed through our site or as a result of visits made by you are governed by our terms and conditions of sale.
Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy .
If you wish to make any use of material on our site other than that set out above, please address your request to email@example.com.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
TERMS AND CONDITION OF SALE
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.31t-state.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
1. Information about us
www.31st-state.com is operated by Recentia (“we”, “us”, “our”). We are registered in England and Wales under limited liability partnership number 9385513 and have our registered office at 21 Elthiron Road, London SW6 4BN
2. Your status
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts
3. How the contract is formed between you and us
3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.
3.2 The Contract will relate only to those Products whose dispatch or production we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch has been confirmed in a separate Dispatch Confirmation.
4. Our status
4.1 Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.
4.2 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
5. Consumer Rights
5.1 If you are contracting as a consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you received the Products (“Cooling-of Period”). In this case, you will receive a refund of the price paid for the Products in accordance with our refunds policy (set out in condition 9 below).
5.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
5.4 Details of how to cancel a Contract and return a Product, are provided in the Returns instructions. This provision does not affect your statutory rights.
6. Availability and delivery
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
7. Risk and title
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8. Price and payment
8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
8.2 These prices include VAT (if relevant) but exclude delivery costs, which will be added to the total amount due
8.2 Please note that you might be subject to import duty and other local taxes on your purchase. These will be charged to you at deliver and we are not able to advice on these and they are not included in the price displayed.
8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching or reject your order and notify you of such rejection.
8.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as a mis-pricing.
8.6 Payment for all Products must be by credit or debit card. We accept all major credit cards, Visa, Mastercard, American Express. We will not charge your credit or debit card until we dispatch your order.
9. Our Refunds Policy
9.1 When you return a Product to us:
9.1.1 Because you have cancelled the Contract between us within the Cooling-off Period (see condition 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you.
9.1.2 For any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
9.1.3 When returning Products on which you have received any promotional or other discount the refund will only cover the price you paid.
9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Please note that any import duty and local taxes that you may have had to pay will not be refunded.
10. Our liability
10.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
10.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
10.3 This does not include or limit in any way our liability:
10.3.1 For death or personal injury caused by our negligence;
10.3.2 Under section 2(3) of the Consumer Protection Act 1987;
10.3.3 For fraud or fraudulent misrepresentation; or
10.3.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
10.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
10.4.1 loss of income or revenue
10.4.2 loss of business
10.4.3 loss of profits or contracts
10.4.4 loss of anticipated savings
10.4.5 loss of data, or
10.4.6 waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.
10.5 Where you buy any Product from a third party seller through our site, the seller’s individual liability will be set out in the seller’s terms and conditions.
11. Import Duty
11.1 Some country charge import duties and taxes on specific products, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
11.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
12. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Recentia at firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in condition 12 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
14. Transfer of rights and obligations
14.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
15. Events outside our control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
15.2.1 Strikes, lock-outs or other industrial action.
15.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
15.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
15.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.2.5 Impossibility of the use of public or private telecommunications networks.
15.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
16.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
16.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
16.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 13 above.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
18. Entire Agreement
18.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
18.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
18.3 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
19. Our right to vary these Terms and Conditions
19.1 We have the right to revise and amend these terms and conditions from time to time.
19.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.
20. Law and Jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
ACCEPTABLE USE POLICY
You may use our site only for lawful purposes. You may not use our site:
• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of our site in breach of our intellectual property rights.
• Not to access without authority, interfere with, damage or disrupt:
• any part of our site
• any equipment or network on which our site is stored
• any software used in the provision of our site: or
• any equipment or network or software owned or used by any third party
We may from time to time provide interactive services on our site, including chat rooms, blogs and comment boards (“interactive services”).
Our interactive services are fully moderated. Every contribution submitted to the interactive services (“contribution”) will be checked by us for compliance with our content standards before OR as soon as reasonably practicable after it is published. We will try to publish as many contributions as we can but we cannot guarantee that all contributions will be published. We also cannot guarantee how quickly contributions will be posted on our site as this will depend on other editorial commitments.
Although our interactive services are fully moderated, we are under no obligation to you or any other person to oversee, monitor or moderate the interactive services or any other service we provide on our site and we may stop moderating the interactive services at any time. We reserve the right to remove, or to disable access to, any contribution which we deem to be potentially defamatory of any person or which we deem unlawful or in violation of any third party rights. We expressly exclude our liability for any loss or damage arising from the use of the interactive services by any person in contravention of these terms.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online. Minors who are using any interactive service should be made aware of the potential risks to them.
These content standards apply to any and all contributions, and to any interactive services associated with our site.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
• be accurate (where they state facts);
• be genuinely held (where they state opinions);
• comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
• contain any material which is defamatory of any person;
• contain any material which is obscene, offensive, hateful or inflammatory;
• promote sexually explicit material;
• promote violence;
• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trade mark of any other person;
• be likely to deceive any person;
• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• promote any illegal activity;
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
• be likely to harass, upset, embarrass, alarm or annoy any other person;
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• give the impression that they emanate from us, if this is not the case;
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
• immediate, temporary or permanent withdrawal of your right to use our site;
• immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
• issue of a warning to you;
• legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• further legal action against you;
• disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of our acceptable use policy. The responses described in our policy are not limited, and we may take any other action we reasonably deem appropriate.
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
If you have any concerns about material which appears on our site, please contact email@example.com
For the purpose of the Data Protection Act 1998, the data controller is Recentia, 21 Elthiron Road, London SW6 4BN
We may collect and process the following data about you: • Information that you provide by filling in forms on our site www.31st-state.com (“our site”). This includes information provided at the time of registering to use our site, subscribing to our site, posting material, comments or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us or our affiliates, and when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site and the resources that you access.
Uses made of the information We use information held about you in the following ways:
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
• We may also use your data, to provide you with information about goods and services that may be of interest to you from third parties or ourselves and we may contact you about these by post, email or telephone.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form).
We do not disclose information about identifiable individuals to our advertisers or partners, but we may provide them with aggregate information about our users (for example, we may inform them that most search for a product rather than another). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, living in a certain region). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement or products to that target audience.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If 31st State or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and other agreements; or to protect the rights, property, or safety of 31st State, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data (where applicable). You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Cookies are small files that are downloaded onto your computer or mobile when you access a websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits, they allow you to make full use of the online shopping and personalised features available on the website.
There are two main kinds of cookies:
for technical purposes essential for the operation of this website, such as to speed up your searches , keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
to distinguish you from other users of this website, to store information about your preferences, and so allow us to customise 31st State according to your individual interests (such as your user name, language or the country you are in) when you return to visit this website;
to collect statistical information on our audience size and usage pattern, so we can improve the way this website works and measure the success of competitions and campaigns; and to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.
If you would like to learn more about cookies in general you can visit www.allaboutcookies.org.