RETURNS

How to can I return my purchase?

We are sorry to hear that you are dissatisfied with your purchase.

Please note that due to EU Hygiene Regulations we can NOT offer a refund, replacement or exchange for products that have been opened or are unsealed.

We will be happy to refund or replace all the products returned to us within 14 days from your receipt. Products need to be sealed, unused and with the original packaging. We regret that we cannot reimburse postage costs, for items returned from outside the UK.

Please contact us on help@31st-state.com if you have questions about your return.

Please return your purchase with the original packaging and delivery note to

31st State

Westex Ltd
Gate 2
Unit 1 Manor House
River way
Harlow
Essex
CM20 2EY

Unfortunately we are currently unable to reimburse the return postage unless we have sent you the wrong product or the product is defective. Please note that any import duty and local taxes that you may have had to pay will not be refunded.

Processing your return can take up to 7 days. We aim to reimburse you as quickly as possible via your original method of payment. Please note that some banks may take slightly longer to process your refund.

For more information please read our Refund Policy in the Terms & Conditions